Shipping policy

Thank you for shopping at PawMaterial! We're committed to delivering your orders quickly and safely. Please read our shipping policy below.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a confirmation email with tracking information once your order has shipped.

2. Delivery Timeframe

Standard delivery takes 3–5 business days from the time your order is processed for delivery. Please note that delivery times may vary during peak seasons or due to carrier delays beyond our control.

3. Free Shipping

We offer FREE shipping on all orders. No minimum purchase required.

4. Order Tracking

Once your order ships, you will receive:

  • A shipping confirmation email with your tracking number.
  • A link to track your package in real time.

5. Shipping Address

  • Please ensure your shipping address is correct and complete at the time of checkout.
  • PawMaterial is not responsible for packages delivered to incorrect addresses provided by the customer.
  • If an address error is discovered, contact us immediately at support@pawmaterial.com and we'll try to update it. If you notify us after the product is shipped, then the rectification of address would not be possible.
  • If a package is returned to us due to an incorrect address, you will be responsible for the return shipping cost and a re-shipping fee.

6. Shipping Restrictions

Currently, we ship to all U.S. states. We do not ship to P.O. Boxes or APO/FPO addresses at this time. International shipping is not available yet.

7. Lost, Stolen, or Damaged Packages

Lost or Stolen Packages

  • PawMaterial is not liable for lost or stolen packages after delivery confirmation.
  • If your tracking shows "Delivered" but you haven't received your order, please:
    1. Check with neighbours or building management.
    2. Contact the carrier directly.
    3. Reach out to us at support@pawmaterial.com — we'll do our best to help.

Damaged in Transit

  • If your order arrives damaged, please contact us within 48 hours of delivery.
  • Include your order number and photos of the damaged item(s) and packaging.
  • We'll gladly send a replacement or issue a full refund.

8. Undeliverable Packages

If a package is returned to us as undeliverable due to:

  • An incorrect or incomplete address,
  • Unclaimed package after multiple delivery attempts,
  • Refused delivery,

We will contact you to arrange re-shipment. Additional shipping charges will apply.

9. Holidays & Exceptional Circumstances

During holidays, severe weather events, or carrier disruptions, delivery times may be longer than usual. We'll post any known delays on our homepage.

10. Contact Us

Have questions about shipping? We're here to help!

📧 Email: support@pawmaterial.com
🕐 Response Time: Within 24 hours (weekdays)
📍 Business Address: 10230 56th St, Jurupa Valley, California, 91752, United States
📞 Phone: +1 (323) 364-6224

11. Customer Service Hours

Support Hours:
Monday – Friday: 10AM – 5PM (PST)
Saturday & Sunday: Closed