Refund policy

PawMaterial Returns & Refund Policy

We want you to be completely satisfied with your PawMaterial purchase. If something isn't right, here is how our returns process works.

Return window
You may request a return within 30 days of the delivery date.

Eligibility for returns

Custom or personalized items
Personalized items (for example, Custom plush pillow, Custom Doormat etc.) are made specifically for you and are final sale, unless the item arrives faulty, damaged, or incorrect.

Restocking fees
We do not charge any restocking fees on eligible returns. You will receive a full refund of the item price.

How to start a return
Contact us at support@pawmaterial.com with your order number, the item(s) you wish to return, and the reason for return. Our team will confirm eligibility and provide instructions on where to send the item.

Return shipping costs

• Change of mind: The customer is responsible for return shipping costs.
• Faulty, damaged, or incorrect item: PawMaterial covers return shipping costs.

Refund processing time
Once we receive your returned item, we will inspect it and process your refund within 7 business days. Refunds are issued to your original payment method. Your bank or payment provider may take additional time to reflect the refund.

Faulty or damaged items
If your item arrives faulty, damaged, or incorrect, contact us within 48 hours of delivery at support@pawmaterial.com with photos of the issue. We will arrange a free replacement or full refund, including any return shipping costs.