Cancellation Policy

PawMaterial Cancellation Policy

We understand that plans can change. Here's how order cancellations work at PawMaterial.

Cancelling before dispatch

If you wish to cancel your order, please contact us as soon as possible at support@pawmaterial.com with your order number. If your order has not yet been processed for dispatch, we will cancel it and issue a full refund to your original payment method within 7 business days.

Cancelling after dispatch

Once an order has been dispatched, it cannot be cancelled. If you no longer want the item(s), you may return them once received, in line with our Returns & Refund Policy (30-day return window, no restocking fees).

Custom or personalized items

Personalized items (for example, Custom Plush Pillow, Custom Doormat etc.) begin production shortly after your order is placed. Cancellation requests for these items must be made within 12 hours of ordering, as production may already be underway after this point.

Cancellations by PawMaterial

We reserve the right to cancel an order in certain circumstances, including but not limited to:

The item is out of stock or unavailable
A pricing or listing error is identified
Suspected fraudulent activity

If we cancel your order, you will be notified by email and issued a full refund within 7 business days.

How to request a cancellation

Email: support@pawmaterial.com

Pawmaterial

10230 56th St, Jurupa Valley, California, 91752

+1 (323) 364-6224