Frequently Asked Questions (FAQ)
Orders & Shipping
How long does shipping take?
Standard delivery takes 3–5 business days from the time your order is processed for delivery. Processing time is 1–3 business days after payment confirmation.
Do you offer free shipping?
Yes — we offer free shipping.
Do you ship internationally?
No, we do not ship internationally.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly on the carrier's website.
Returns & Cancellations
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Please visit our "Return Policy" page for more details.
Can I cancel my order?
As long as your order has not yet been processed, you can cancel it anytime. Once processed, cancellations are no longer possible. Contact our customer service team by e-mail at support@pawmaterial.com.
My item arrived damaged — what do I do?
We're sorry to hear that! Please contact us at support@pawmaterial.com within 48 hours of delivery with your order number and photos of the damage. We'll make it right.